Eniro’s operations within the Voice business area accounts for 19 percent of the company’s total operating revenues.
Eniro provides directory information services by voice and text message (SMS). In Sweden Eniro is the market leader with its 118 118 service. Eniro also handle incoming calls under assignment from other companies. In Finland, in addition to the directory information service 0100100, Eniro has a small call center that provides switchboard and customer service operations. In Norway, Eniro is the majority owner of Nummeropplysningen 1880 AS (which provides the 1880 and 1888 directory information services).
Eniro strives to offer a personal, knowledgeable and engaged directory information service. Customer surveys indicate that Eniro’s level of service is high and that the service is appreciated by users. Over time, Eniro has developed its directory information service to also encompass route descriptions, map links, business hours and other local information.